Refund policy

Returns & Refunds Policy

We want you to feel completely confident when buying from RefurbishedPrams.com.

14-Day Return Policy
You can return your pram within 14 days of delivery for a full refund, provided it’s unused and in the same condition as received.

How to Return
Email us at support@refurbishedprams.com with your order number and reason for return. We’ll guide you through the process and provide a return label or collection service (a small return shipping fee may apply).

Refunds
Once your pram is received and inspected, your refund will be processed within 5–7 working days. Refunds are issued to your original payment method.

Faulty or Damaged on Arrival
If your item arrives damaged or not as described, please contact us within 48 hours of delivery. We’ll arrange a replacement, repair, or full refund under your warranty terms.