Policies, Warranty & Terms

Our Policies & Terms of Service

At RefurbishedPrams.com, we believe that buying refurbished baby gear should feel just as safe and simple as buying new.
That’s why we’re completely transparent about how we work — from delivery and returns to warranty and data protection.

On this page, you’ll find everything you need to know about our shipping policy, returns process, warranty terms, privacy policy, and website terms & conditions.
Each section is designed to give you clarity, confidence, and complete peace of mind when you shop with us.

1. Shipping Policy

UK Delivery
We currently deliver across the UK. All refurbished prams are carefully packaged, safety-checked, and shipped using tracked courier services.

Delivery Time
Orders are usually dispatched within 3–5 working days after payment. You’ll receive a tracking link as soon as your pram is on its way.

Delivery Costs
Shipping is calculated at checkout based on your location and parcel size.

Local Collection (optional)
If you’d prefer to collect your pram from our workshop, simply select “Local Pickup” at checkout. We’ll email you once it’s ready.

Delays or Issues
We always aim to deliver on time, but occasionally courier delays happen. If your order hasn’t arrived within the estimated timeframe, please contact us at support@refurbishedprams.com and we’ll resolve it quickly.

2. Returns & Refunds Policy

We want you to feel completely confident when buying from RefurbishedPrams.com.

14-Day Return Policy
You can return your pram within 14 days of delivery for a full refund, provided it’s unused and in the same condition as received.

How to Return
Email us at support@refurbishedprams.com with your order number and reason for return. We’ll guide you through the process and provide a return label or collection service (a small return shipping fee may apply).

Refunds
Once your pram is received and inspected, your refund will be processed within 5–7 working days. Refunds are issued to your original payment method.

Faulty or Damaged on Arrival
If your item arrives damaged or not as described, please contact us within 48 hours of delivery. We’ll arrange a replacement, repair, or full refund under your warranty terms.

3. Warranty Terms

Every refurbished pram sold on RefurbishedPrams.com comes with a 3-month functional warranty, starting from the date of delivery.

What’s Covered:

  • Frame, wheels, brakes, harness, and folding mechanisms

  • Functional defects not caused by misuse or accidental damage

  • Repairs or replacement parts (where available)

What’s Not Covered:

  • Normal cosmetic wear (scratches, minor marks, fading)

  • Damage from incorrect use, accidents, or third-party repairs

  • Accessories or add-ons not sold with the original product

How to Claim:
Email support@refurbishedprams.com with your order number, photos, and a short description of the issue. Our technicians will assess and arrange repair, replacement, or refund depending on the case.

At Refurbished Prams, safety comes first — we’ll always do our best to resolve any issue quickly and fairly.

4. Privacy Policy

We respect your privacy and are committed to keeping your personal information safe.

What We Collect:

  • Name, contact details, and delivery address

  • Payment and order details (processed securely via Shopify)

  • Optional: your email for newsletters or restock alerts

How We Use It:

  • To process and deliver your orders

  • To provide customer support

  • To improve our services and product offering

Your Rights:
You can request access, correction, or deletion of your data at any time by contacting support@refurbishedprams.com.

We never sell or share your personal data with third parties, except for trusted partners who help us fulfil orders (e.g., couriers and payment processors).

For more information, please refer to Shopify’s privacy and data protection standards, which we fully comply with.

5. Terms & Conditions

By using RefurbishedPrams.com, you agree to the following terms and conditions. Please read them carefully before making a purchase.

5.1. Product Condition & Images

  • All products sold on RefurbishedPrams.com are refurbished, not new.

  • Product images shown on our website may include manufacturer or stock photos used for visual reference.

  • The actual item you receive may differ slightly in colour, accessories, or minor cosmetic details.

  • Every product listing includes a condition grade (e.g. Grade A, B, or C) that reflects the pram’s physical condition and level of refurbishment.

  • By purchasing, you accept our grading standards and agree that your product will fall within the parameters described in our Grading Guide. For more details on our grading click here

  • Any minor wear or cosmetic imperfections are considered normal for refurbished products and do not affect functionality or safety.

5.2. Pricing & Availability

  • All prices are listed in GBP and include VAT where applicable.

  • We reserve the right to change prices, product availability, or specifications without notice.

  • In the rare case of a pricing or listing error, we may cancel or refund the order before dispatch.

5.3. Order Acceptance

  • Orders are subject to acceptance and availability.

  • We may refuse or cancel any order at our discretion in cases such as suspected fraud, inaccurate stock information, or payment issues.

  • You’ll receive an email confirmation once your order has been successfully processed.

5.4. Liability

  • While we take every step to ensure our refurbished prams are safe and reliable, we cannot accept liability for damage, injury, or loss arising from misuse or failure to follow manufacturer guidelines.

  • All refurbished prams meet brand-approved safety standards and are inspected by our certified technicians before sale.

5.5. Intellectual Property

  • All text, images, logos, and content on RefurbishedPrams.com are the property of Refurbished Prams or our partners.

  • You may not copy, reproduce, or reuse any content without written permission.

5.6. Governing Law

These terms are governed by and construed in accordance with UK law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Need Help or Have a Question?

We’re always here to help. Whether you’d like to check delivery details, request a return, or learn more about how our refurbished prams are graded and safety-tested — our customer care team is just an email away.

📩 support@refurbishedprams.com

We aim to reply within one working day, and we’ll always do our best to resolve your query quickly and fairly.

At Refurbished Prams, your trust means everything to us — because when it comes to your baby’s safety, there’s no room for compromise.